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Urgent virtual care

5 stars
One-on-one video visit with a licensed clinician
Virtual care, online prescriptions, and prescription renewals
Flat visit fee without surprise bills (insurance not accepted)
Unlimited follow-up messaging for 14 days
Your health data is secure and protected by our practices and by law
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Most popular treatments

Joint and back pain
Anxiety and depression Rx renewals
Stomach issues
Tooth pain
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Is this visit right for me?

Ages 18-64
You’re seeking treatment for yourself, not someone else
You’re experiencing a commonly treated health issue
You have more than one health issue or your concerns are complex

Important treatment exclusions*

You’re not experiencing acute symptoms like severe abdominal pain or trouble breathing, which could indicate a medical emergency
You don’t need lab testing or imaging studies like X-rays
You don’t need a referral to a medical specialist like a gastroenterologist (GI) or a dermatologist (skin doctor)
You’re not pregnant
You’re not experiencing ear pain or a possible ear infection
*See our FAQ section for more important exclusions

Clinicians won't prescribe

Weight loss medications like tirzepatide (Zepbound), semaglutide (Ozempic, Wegovy), or phentermine
New prescriptions for mental health medications or prescription renewals for mental health conditions other than anxiety and/or depression (like bipolar disorder or schizophrenia)
Controlled substances like Ambien or anti-anxiety medications (benzodiazepines) like Xanax
ADHD medications like Adderall
Nerve pain medications like gabapentin

Commonly treated health issues

Talk to a U.S.-licensed clinician about what's bothering you
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Back pain
Low back symptoms
Neck pain
Plantar fasciitis (heel pain)
Pulled muscles
Sports injury
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Fungal infections
Minor injuries
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Allergy symptoms
Asthma symptoms
Bronchitis or chest cold
Cold and flu symptoms
Runny nose
Sore throat (pharyngitis)
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Altitude sickness
Dental pain relief and toothaches
Tension headaches
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Acid reflux
Digestive problems
Irritable bowel syndrome (IBS)
Stomach flu (gastroenteritis)
Upset stomach (dyspepsia)
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Pink eye (conjunctivitis)
Sinus infections (rhinosinusitis)
UTI (women only)
Yeast infection
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Asthma medications
Depression and anxiety medications
High blood pressure medications
High cholesterol medications
Hypothyroidism medications
Migraine medications
*See our FAQ section for prescription renewal policies
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How it works
Treatment for ages 18-64
Answer some questions
We'll ask some questions about your symptoms, health history, and what you're looking for.
Connect with a clinician
Choose from multiple online providers.
Get a treatment plan and medication, if prescribed
Your clinician will determine what's medically appropriate for you and send any prescriptions to a pharmacy of your choice.
Follow up for 14 days
You'll have unlimited messaging with your clinician for 14 days after you receive your treatment plan. Ask questions about your treatment, or change or adjust your medication.
Multiple online clinics to choose from
Amazon Clinic partners with online clinics to deliver treatment. All partners have U.S.-licensed clinicians and adhere to strict regulatory standards.
Compare prices, response times, and available treatments to pick the online clinic that works best for you.

Looking for something else?

Young woman with glasses, overalls, and natural short hairstyle blows her nose into tissue with one eyebrow raised in annoyance

Cough, cold, flu, and strep throat

Care for common upper respiratory infections
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Rash and skin infections

Video visit for dermatological issues
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Urinary tract infection (UTI)

Relief for painful bladder infections

Frequently asked questions

What types of acute symptoms can't be treated through Amazon Clinic?
Your clinician can't treat any symptoms that could indicate a medical emergency, including the following:
• Difficulty breathing/respiratory distress (wheezing, shortness of breath)

• Chest pain or other symptoms of heart attack or heart disease

• Dizziness or faintness

• Thoughts of hurting yourself or others

• Active psychosis (hallucinations or delusions)

• Severe abdominal pain

• Severe headache (worst headache of your life)

• Heart palpitations (fast or irregular heartbeats)

• Difficulty speaking or slurred speech

• Facial droop or numbness

• Difficulty moving or feeling arms or legs

• Allergic skin reactions (hives) accompanied by trouble breathing, swollen lips, or a swollen tongue

• Extensive bleeding
If you're experiencing any of these symptoms, don't use Amazon Clinic. You may need immediate medical attention. Please call 911 or go to the nearest emergency room as soon as possible. Please find the help you need.
What types of medical situations can't be addressed through Amazon Clinic?
At this time, you'll need to seek care from an in-person healthcare provider for the following types of medical situations:
• Pregnancy-related concerns

• Complications from a recent surgery, hospitalization, or accident

• Eye symptoms like vision changes; or pain, tenderness or swelling around the eye

• Abnormal GI bleeding (blood in stool)

• Ear pain or possible ear infection

• Vertigo or dizziness

• Urinary tract infections (UTIs) in males

• Open wounds from animal bites, puncture injuries, pressure injuries, or surgeries

• Diagnosis of sexually transmitted infection (STIs)

• Mania, psychosis, or any mental health crisis

• Substance use detox

• Narcolepsy or insomnia related to sleep apnea

• Prescriptions for durable medical equipment (DME)

• Forms including sports physicals, preoperative exams, FMLA paperwork, mental health forms, or medical notes for jury duty
What types of medications can't be prescribed through Amazon Clinic?
• Weight loss medications like tirzepatide (Zepbound), semaglutide (Ozempic, Wegovy), or phentermine

• New prescriptions for mental health medications or prescription renewals for mental health conditions other than anxiety and/or depression (e.g. bipolar disorder, schizophrenia)

• Controlled substances like Ambien

• ADHD medications like Adderall

• Nerve pain medications like gabapentin

• HIV (PrEP) medications

• Anti-anxiety medications (benzodiazepines) like Xanax

• Opioid antagonists like naltrexone
What's the difference between a renewal and a refill?
When you run out of your medication, you refill it through a pharmacy. When you run out of refills, a licensed clinician has to renew your prescription.

You can request a remote prescription renewal through Amazon Clinic. Your clinician may ask for a photo or a pharmacy phone number to to verify a prior prescription. They'll send any new prescriptions to a U.S. pharmacy of your choice. You pay for the medication when you pick it up or have it delivered.
What's the prescription renewal policy at Amazon Clinic?
Clinicians typically write prescription renewals for a 30-day supply of medication.

Your clinician will consider many factors when determining if a prescription is medically appropriate. For example, they may want to know how long it's been since you've:
• Taken your medication

• Seen your primary care physician (PCP)

• Had appropriate lab testing

• Had your last prescription renewal through Amazon Clinic*
There may be a limit to the number of renewal requests a clinician can evaluate per video visit. Clinicians will not renew prescriptions that require a prior authorization from your insurance company.
*Prescription renewals may be limited to one or two within a 12-month period.
Can I get mental health treatment through an Urgent virtual care visit?
No. You can't see a mental health provider for behavioral therapy, psychiatry, counseling, coaching, clinical social work, or other mental health specialties through Amazon Clinic at this time.

If you've taken a medication for depression or anxiety within the past 4 days, you can request a prescription renewal, but your clinician won't adjust or initiate medication. Your clinician won't renew prescriptions for benzodiazepines, antipsychotics, mood stabilizers, or stimulant medications for attention deficit/hyperactivity disorder (ADHD).

If you're experiencing a mental health crisis, please see a doctor immediately or call 911. You can also call the National Suicide Prevention Lifeline 24/7 at 988. We hope you get the help you need.
What depression and anxiety medications can be renewed through Amazon Clinic?
When medically appropriate, your clinician may renew prescriptions for the following depression and anxiety medications:
• Buproprion (Wellbutrin)
• Buspirone (Buspar)
• Citalopram (Celexa)
• Desvenlafaxine (Pristiq)
• Duloxetine (Cymbalta)
• Escitalopram (Lexapro)
• Fluoxetine (Prozac)
• Hydroxyzine (Vistaril)
• Levomilnacipran (Fetzima)
• Mirtazapine (Remeron)
• Paroxetine (Paxil)
• Propranolol (Inderal)
• Sertraline (Zoloft)
• Venlafaxine (Effexor XR)
• Vilazodone (Viibryd)
• Vortioxetine (Trintellix)
Can I get a doctor's note through Amazon Clinic?
Doctors' notes are available at your clinician’s discretion if you choose Wheel as your provider. Other online clinics don’t offer doctors' notes at this time.
What happens if my clinician can't diagnose or treat my health issue?
If your clinician can’t diagnose or treat your health issue through Amazon Clinic, they may recommend that you see a primary care physician (PCP) or a specialist for in-person care. If that happens, you won't be charged for your visit.
Can I use my health insurance to pay for a visit and/or medication?
Amazon Clinic doesn't accept health insurance for visits at this time. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through Amazon Clinic. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
How does Amazon Clinic protect my health information?
Amazon Clinic protects your health information by strictly following the requirements of the Health Insurance Portability and Accountability Act (HIPAA). HIPAA governs what Amazon Clinic and your healthcare providers can do with your medical information, as well as your contact and payment information. Amazon Clinic doesn’t and will never sell your personal information. Learn more on our privacy page.