No. When you sign in, be sure to choose the same Amazon profile you use for Amazon Pharmacy.
What can we
help you with?
Call Customer Care
855-682-2766
855-682-2766
Customer Care hours
8 AM to 10 PM ET weekdays
10 AM to 8 PM ET weekends and bank holidays
8 AM to 10 PM ET weekdays
10 AM to 8 PM ET weekends and bank holidays
24/7 support
Message your clinician at any time
Message your clinician at any time
Trusted security
Your medical information is always protected
Your medical information is always protected
Getting started
Do I need to create a new profile for Amazon Clinic if I’m already an Amazon Pharmacy customer?
Do I have to fill my prescriptions at Amazon Pharmacy?
No. You can send your prescriptions to any pharmacy you like.
Am I eligible to use Amazon Clinic?
You can use Amazon Clinic if you're an adult between the ages of 18 and 64 and you're located in the U.S. At this time, Amazon Clinic isn’t intended for beneficiaries of government payor programs, including Medicare and Medicaid.
Online clinics on Amazon Clinic
Where can I find the credentials of the online clinics and their clinicians?
Each online clinic provides an overview of their practice and philosophy on their detail page. When a clinician is assigned to your visit, you’ll be able to see their professional credentials.
Where are the clinicians located?
All clinicians are located in the U.S. You’ll receive care from a clinician licensed to practice in your state.
Will my clinician need information from my primary care provider?
No. Your intake form responses will give the clinician the information they need to treat you. If they need additional information, they’ll ask you for it.
Can my clinician send my treatment plan to my primary care provider?
Yes. To share your treatment plan with your primary care provider, just message your clinician and give them your doctor’s contact information.
How do you ensure clinical quality?
Before an online clinic joins the Amazon Clinic storefront, we rigorously evaluate them for overall quality. Once an online clinic has joined the storefront, Amazon Clinic works with them to ensure that all of their clinicians continue to meet applicable standards of care. All clinicians are U.S.-licensed healthcare providers who adhere to strict regulatory standards.
Will I get a prescription?
Your clinician may prescribe medication in their independent judgment when medically necessary. They won't prescribe narcotics or other medications listed as controlled substances by the U.S. Drug Enforcement Agency or by state law.
Visits
Do I need an appointment?
No. You can start a visit 24 hours a day, 7 days a week, no appointment necessary.
If offered a prescription, how will I receive it?
Your clinician will electronically send any prescription to the pharmacy of your choice. It’s as simple as that.
Can I get my prescription sent to a local pharmacy?
Yes. Your clinician will send your prescription to any pharmacy you like.
Can I get treatment if I’m temporarily in another country?
No. Amazon Clinic is only available in the U.S.
Can I contact my clinician after I get my treatment plan?
Yes. You can ask follow-up questions about your visit at no additional cost for 14 days. Just send your clinician a message and they’ll get back to you.
Why do you need my photo ID?
In some cases, we may need to verify your identity by reviewing a photo of your ID.
If I need to submit a photo ID, what types of identification do you accept?
We accept more than 15 types of government-issued ID from 249 countries and territories. Federal law prohibits us from accepting military IDs.
Can I submit another form of ID like an insurance card?
No. We only accept unexpired, government-issued forms of photo ID.
How do I make changes to the intake form I just submitted?
For message-only visits: When your clinician responds, just reply to their message and tell them anything you’d like them to know. You can also call Amazon Clinic Customer Care and ask them to send that information to your clinician. Don’t submit a new intake form—you’ll be charged twice.
For video visits: You can give your clinician the new information during the video call.
For video visits: You can give your clinician the new information during the video call.
Can I get a refund if I'm not satisfied with this experience?
Refunds are determined on a case-by-case basis. If you had a technical issue or have feedback about the care you received, please contact Amazon Clinic Customer Care at 855-682-2766. For medical questions or concerns about your treatment plan, contact your clinician directly in your Amazon Clinic message center.
You should know that Amazon Clinic won’t issue a refund if a clinician reviews your information and decides that prescription medication isn’t the best treatment for you.
You should know that Amazon Clinic won’t issue a refund if a clinician reviews your information and decides that prescription medication isn’t the best treatment for you.
How can I give feedback about my Amazon Clinic experience?
We welcome your feedback. To let us know about your experience with Amazon Clinic, please contact Amazon Clinic Customer Care at 855-682-2766.
What if I want to change my pharmacy after my prescription was sent?
To change your pharmacy after your prescription has already been sent, message your clinician directly or call Amazon Clinic Customer Care at 855-682-2766.
If my intake form asks for a blood pressure reading, can I measure it at home?
Yes. If you have a blood pressure cuff or other means to measure your blood pressure, you can use that reading in your intake form.
Can I get a doctor’s note for work or school?
No. Clinicians can’t write a note for work or school.
Does Amazon Clinic have interpreters for people who don’t speak English?
No. Amazon Clinic is only available in English right now.
Video visits
What reminders will I get for my video call?
We’ll text you a few minutes before your video call starts and when your clinician joins the video call. In some cases, your clinician will phone you if you don’t join the video call within 1 minute.
How do I join the video call?
When your clinician starts the video call, we’ll text you a link to join the video call. If you stay on this waiting room page, you’ll automatically join the video call when it starts. You’ll need to opt in to SMS messages to receive texts.
Can I cancel this visit?
No. You can’t cancel your visit before the video call starts, but if you miss the call, we’ll automatically cancel your visit and you won’t be charged.
What happens if I miss the video call?
Once your clinician starts the video call, you’ll have 5 minutes to join. If you don’t join within 5 minutes, we’ll automatically cancel your visit and you won’t be charged. If your visit is canceled, you’ll need to start a new visit to connect with a clinician.
When will I be charged?
You’ll be charged after your video call is complete.
Message-only visits
How does a message-only visit work?
Just choose an online clinic and fill out an intake form—no video call or live chat needed. In some cases, you may need to upload a few pictures of the affected area. A U.S.-licensed clinician will review your information and message you with a treatment plan that can include things like prescriptions and behavioral recommendations.
Why can't I choose a message-only visit?
Different states have different regulations for virtual healthcare, so we can’t offer message-only visits in every state.
Pricing, payments & insurance
What payment methods do you accept?
Amazon Clinic accepts all major credit and debit cards (Visa, MasterCard, American Express, Discover, etc.), Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA) cards.
What should I do if my payment method has been declined?
If your payment method was declined, we’ll email or text you with instructions about how to update your payment method.
When will you charge my payment method?
Your payment method will be charged when a clinician has reviewed your information and delivered a treatment plan. Treatment plans can include prescriptions, instructions to take over-the-counter medication, or instructions to see a doctor in person.
Can I submit a claim to my health insurance provider for reimbursement?
You can submit a claim to your insurance provider, but we can’t guarantee they’ll reimburse you.
Can I use insurance to pay for my prescribed medications?
If you normally use insurance to pay for your medications, you can do that with medications prescribed through Amazon Clinic. Please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
For prescribed medications, will I need a prior authorization from my health insurance company?
Prior authorization requirements are decided by your health insurance provider. Check with your pharmacist or health insurance provider to find out if your prescribed medication is covered by your insurance.
Communicating with a clinician
What if I have a follow-up question about my treatment plan?
You can message your clinician directly through the Amazon Clinic message center at no additional cost for 14 days. You can also call Amazon Clinic Customer Care at 855-682-2766 and ask them to connect you with a clinician.
