What can we
help you with?

No. You can send your prescriptions to any pharmacy you like.

You can use Amazon Clinic if you're an adult between the ages of 18 and 64 and you're located in the U.S. At this time, Amazon Clinic isn’t intended for beneficiaries of government payor programs, including Medicare and Medicaid.

Amazon Clinic customers can rate their overall satisfaction with a treatment, by using 1 to 5 stars. The overall rating for a condition or treatment is calculated as an average of these ratings. The overall rating for Clinic is calculated as an average of these ratings across all conditions. Ratings display when a minimum threshold number of customer satisfaction surveys are completed for the condition/treatment. This is to ensure that ratings are statistically significant.

All clinicians are located in the U.S. You’ll receive care from a clinician licensed to practice in your state.

No. Your intake form responses will give the clinician the information they need to treat you. If they need additional information, they’ll ask you for it.

Yes. To share your treatment plan with your primary care provider, just message your clinician and give them your doctor’s contact information.

Before an online clinic joins the Amazon Clinic storefront, we rigorously evaluate them for overall quality. Once an online clinic has joined the storefront, Amazon Clinic works with them to ensure that all of their clinicians continue to meet applicable standards of care. All clinicians are U.S.-licensed healthcare providers who adhere to strict regulatory standards.

Your clinician may prescribe medication in their independent judgment when medically necessary. They won't prescribe narcotics or other medications listed as controlled substances by the U.S. Drug Enforcement Agency or by state law.

Your clinician will electronically send any prescription to the pharmacy of your choice. It’s as simple as that.

Yes. Your clinician will send your prescription to any pharmacy you like.

No. Amazon Clinic is only available in the U.S.

Yes. You can ask follow-up questions about your visit at no additional cost for 14 days. Just send your clinician a message and they’ll get back to you.

In some cases, we may need to verify your identity by reviewing a photo of your ID.

We accept more than 15 types of government-issued ID from 249 countries and territories. Federal law prohibits us from accepting military IDs.

No. We only accept unexpired, government-issued forms of photo ID.

For message-only visits: When your clinician responds, just reply to their message and tell them anything you’d like them to know. You can also call Amazon Clinic Customer Care and ask them to send that information to your clinician. Don’t submit a new intake form—you’ll be charged twice.

For video visits: You can give your clinician the new information during the video call.

Refunds are determined on a case-by-case basis. If you had a technical issue or have feedback about the care you received, please contact Amazon Clinic Customer Care at 855-682-2766. For medical questions or concerns about your treatment plan, contact your clinician directly in your Amazon Clinic message center.

You should know that Amazon Clinic won’t issue a refund if a clinician reviews your information and decides that prescription medication isn’t the best treatment for you.

We welcome your feedback. To let us know about your experience with Amazon Clinic, please contact Amazon Clinic Customer Care at 855-682-2766.

To change your pharmacy after your prescription has already been sent, message your clinician directly or call Amazon Clinic Customer Care at 855-682-2766.

Yes. If you have a blood pressure cuff or other means to measure your blood pressure, you can use that reading in your intake form.

Yes. Amazon Clinic offers interpreters for people who use American Sign Language (ASL). You can request ASL services for video visits when completing our visit questionnaire.

When your clinician starts the video call, we’ll text you a link to join the video call. If you stay on this waiting room page, you’ll automatically join the video call when it starts. You’ll need to opt in to SMS messages to receive texts.

No. You can’t cancel your visit before the video call starts, but if you miss the call, we’ll automatically cancel your visit and you won’t be charged.

Once your clinician starts the video call, you’ll have 5 minutes to join. If you don’t join within 5 minutes, we’ll automatically cancel your visit and you won’t be charged. If your visit is canceled, you’ll need to start a new visit to connect with a clinician.

You’ll be charged after your video call is complete.

Amazon Clinic offers alternative ways for individuals who are deaf or hard of hearing to communicate with a clinician during the appointment. You can request ASL services when completing our visit questionnaire. We can then connect you directly to a clinician that provides these services. Please call Amazon Clinic Customer Care at 855-682-2766 if you have any questions.

Different states have different regulations for virtual healthcare, so we can’t offer message-only visits in every state.

If your payment method was declined, we’ll email or text you with instructions about how to update your payment method.

Your payment method will be charged when a clinician has reviewed your information and delivered a treatment plan. Treatment plans can include prescriptions, instructions to take over-the-counter medication, or instructions to see a doctor in person.

You can submit a claim to your insurance provider, but we can’t guarantee they’ll reimburse you.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through Amazon Clinic. Please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.

Prior authorization requirements are decided by your health insurance provider. Check with your pharmacist or health insurance provider to find out if your prescribed medication is covered by your insurance.

Learn more about eligibility and find affordable coverage through Medicaid, Medicare, and the Marketplace.