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General medical care - Online treatment

GENERAL MEDICAL CARE

4.8
5 stars
103
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One-on-one video visit with a licensed clinician
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Treatment for up to 2 health issues, no appointment or insurance necessary
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Unlimited follow-up messaging for 14 days
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Your health data is secure and protected by our practices and by law
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WHAT CUSTOMERS ARE SAYING
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Most popular treatments

Joint and back pain
Anxiety and depression Rx renewals
Stomach issues
Tooth pain
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Is this visit right for me?

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You want to have a live, personalized discussion with an online doctor or nurse practitioner from your smartphone or computer
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You don’t see your health issue elsewhere on Clinic, your issue is complex, or you have more than one health concern
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You're not experiencing a medical emergency
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You don’t need lab testing or imaging studies like X-rays*
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You're not pregnant
*See other important treatment exclusions in our FAQ section

Commonly treated health issues

Talk to a U.S.-licensed clinician about what's bothering you
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MUSCULOSKELETAL
Back pain
Low back symptoms
Neck pain
Plantar fasciitis (heel pain)
Pulled muscles
Sports injury
Sprains
Tendonitis
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SKIN
Cellulitis
Dermatitis
Fungal infections
Inflammation
Minor injuries
Rash
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RESPIRATORY
Allergy symptoms
Asthma symptoms
Bronchitis or chest cold
Cold and flu symptoms
Congestion
Cough
Fever
Runny nose
Sore throat (pharyngitis)
URIs
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MANY MORE HEALTH CONCERNS
Altitude sickness
Dental pain relief and toothaches
Insomnia
Sleep
Tension headaches
Thrush
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STOMACH (GI)
Acid reflux
Constipation
Diarrhea
Digestive problems
GERD
Heartburn
Irritable bowel syndrome (IBS)
Nausea
Stomach flu (gastroenteritis)
Upset stomach (dyspepsia)
Vomiting
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INFECTION
Pink eye (conjunctivitis)
Sinus infections (rhinosinusitis)
UTI (women only)
Yeast infection
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PRESCRIPTION RENEWAL*
Asthma medications
Depression and anxiety medications
EpiPens
High blood pressure medications
High cholesterol medications
Hypothyroidism medications
Migraine medications
*See FAQ for prescription renewal policies
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How it works
Treatment for ages 18-64
FSA/HSA-eligible
Answer some questions
We'll ask some questions about your symptoms, health history, and what you're looking for.
Connect with a clinician
Choose from multiple online providers.
Get a treatment plan and medication, if prescribed
Your clinician will determine what's medically appropriate for you and send any prescriptions to a pharmacy of your choice.
Follow up for 14 days
You'll have unlimited messaging with your clinician for 14 days after you receive your treatment plan. Ask questions about your treatment, or change or adjust your medication.
Multiple online clinics to choose from
Amazon Clinic partners with online clinics to deliver treatment. All partners have U.S.-licensed clinicians and adhere to strict regulatory standards.
Compare prices, response times, and available treatments to pick the online clinic that works best for you.

Looking for something else?

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Cough, cold, flu, and strep throat

Care for common upper respiratory infections
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Rash and skin infections

Video visit for dermatological issues
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Urinary tract infection (UTI)

Relief for painful bladder infections

Frequently asked questions

What types of acute symptoms can't be treated through Amazon Clinic?
Your clinician can't treat any symptoms that could indicate a medical emergency, including the following:
• Difficulty breathing/respiratory distress (wheezing, shortness of breath)

• Chest pain or other symptoms of heart attack or heart disease

• Dizziness or faintness

• Thoughts of hurting yourself or others

• Active psychosis (hallucinations or delusions)

• Severe abdominal pain

• Severe headache (worst headache of your life)

• Heart palpitations (fast or irregular heartbeats)

• Difficulty speaking or slurred speech

• Facial droop or numbness

• Difficulty moving or feeling arms or legs

• Allergic skin reactions (hives) accompanied by trouble breathing, swollen lips, or a swollen tongue

• Extensive bleeding
If you're experiencing any of these symptoms, don't use Amazon Clinic. You may need immediate medical attention. Please call 911 or go to the nearest emergency room as soon as possible. Please find the help you need.
What types of medical situations can't be addressed through Amazon Clinic?
At this time, you'll need to seek care from an in-person healthcare provider for the following types of medical situations:
• Pregnancy-related concerns

• Complications from recent surgery or hospitalization

• Eye symptoms like vision changes, pain or tenderness, light sensitivity, or skin infections near the eye

• Abnormal GI bleeding (blood in stool)

• Middle ear infections (otitis media) that require physical examination

• Vertigo

• Urinary tract infections (UTIs) in males

• Open wounds from animal bites, puncture injuries, pressure injuries, or surgeries

• Diagnosis of sexually transmitted infection (STIs)

• Broken bones

• Mania, psychosis, or any mental health crisis

• Substance use detox

• Narcolepsy

• Sleep apnea

• Chronic fatigue

• HIV (PrEP)

• Prescription renewals of controlled substances

• Prescriptions for durable medical equipment (DME)

• Service animal registration
What's the difference between a renewal and a refill?
When you run out of your medication, you refill it through a pharmacy. When you run out of refills, a licensed clinician has to renew your prescription.

You can request a remote prescription renewal through Amazon Clinic. Your clinician will send any new prescriptions to a U.S. pharmacy of your choice. You pay for the medication when you pick it up or have it delivered.
What's the prescription renewal policy at Amazon Clinic?
Depending on the online clinic, a prescription renewal may be for a 30- or 90-day supply of medication. A prescription may also include one or more refills.

Clinicians consider many factors when determining if a prescription is medically appropriate. For example, they may want to know how long it's been since you've:
• Taken your medication

• Seen your primary care physician (PCP)

• Had appropriate lab testing

• Had your last prescription renewal through Amazon Clinic*
There may be a limit to the number of renewal requests a clinician can evaluate per video visit. Clinicians will not renew prescriptions that require a prior authorization from your insurance company.
*Prescription renewals may be limited to one or two within a 12-month period.
Can I get mental health treatment through a General medical care visit?
No. You can't see a mental health provider for behavioral therapy, psychiatry, counseling, coaching, clinical social work, or other mental health specialties through Amazon Clinic at this time.

If you've taken a medication for depression or anxiety within the past 4 days, you can request a prescription renewal, but your clinician won't adjust or initiate medication. Your clinician won't renew prescriptions for benzodiazepines, antipsychotics, mood stabilizers, or stimulant medications for attention deficit/hyperactivity disorder (ADHD).

If you're experiencing a mental health crisis, please see a doctor immediately or call 911. You can also call the National Suicide Prevention Lifeline 24/7 at 988. We hope you get the help you need.
What depression and anxiety medications can be renewed through Amazon Clinic?
When medically appropriate, your clinician may renew prescriptions for the following depression and anxiety medications:
• Buproprion (Wellbutrin)
• Buspirone (Buspar)
• Citalopram (Celexa)
• Desvenlafaxine (Pristiq)
• Duloxetine (Cymbalta)
• Escitalopram (Lexapro)
• Fluoxetine (Prozac)
• Hydroxyzine (Vistaril)
• Levomilnacipran (Fetzima)
• Mirtazapine (Remeron)
• Paroxetine (Paxil)
• Propranolol (Inderal)
• Sertraline (Zoloft)
• Venlafaxine (Effexor XR)
• Vilazodone (Viibryd)
• Vortioxetine (Trintellix)
Can I get a doctor's note through Amazon Clinic?
Doctors' notes are available at your clinician’s discretion if you choose Wheel as your provider. Other online clinics don’t offer doctors' notes at this time.
What happens if my clinician can't diagnose or treat my health issue?
If your clinician can’t diagnose or treat your health issue through Amazon Clinic, they may recommend that you see a primary care physician (PCP) or a specialist for in-person care. If that happens, you won't be charged for your visit.
Can I use my health insurance to pay for a visit and/or medication?
Amazon Clinic doesn't accept health insurance for visits at this time. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through Amazon Clinic. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
How does Amazon Clinic protect my health information?
Amazon Clinic protects your health information by strictly following the requirements of the Health Insurance Portability and Accountability Act (HIPAA). HIPAA governs what Amazon Clinic and your healthcare providers can do with your medical information, as well as your contact and payment information. Amazon Clinic doesn’t and will never sell your personal information. Learn more on our privacy page.