If you're experiencing eye symptoms like vision changes, light sensitivity, pain or tenderness, or severe redness, a clinician won't be able to treat your eye area today. You may need immediate medical attention from an in-person healthcare provider. Eye trauma, pain, and vision changes should be monitored closely to prevent lasting damage.
If you're experiencing an allergic reaction like hives, shingles (painful rash), or psoriasis (red, scaly, itchy patches) on your face, you'll need to see a trusted healthcare provider like a primary care physician (PCP) or dermatologist for an in-person evaluation.
Genitals or anus
You won't be asked to show your private parts during this video visit. If you have a new genital infection, it's unlikely that you'll be treated through Amazon Clinic because your clinician can't see your symptoms. If you've already been diagnosed with a genital infection like genital herpes or genital warts (HPV), you're eligible for treatment.
If you have symptoms of a nail fungus like a discolored nail, you'll need to see a trusted healthcare provider like a primary care physician (PCP) for your treatment. A toenail fungus usually responds better to oral antifungal medications, which require follow-up tests to monitor liver function.
Female hair loss and hair loss that extends over half of the scalp aren't treated through Amazon Clinic at this time. They require lab testing to determine the cause of the hair loss.