General medical care from an online doctor or NP. Treatment for stomach flu, allergies, muscle and back pain, sleep and insomnia, headache, infections. Upfront pricing. No insurance or appointment needed.
General medical care from an online doctor or NP. Treatment for stomach flu, allergies, muscle and back pain, sleep and insomnia, headache, infections. Upfront pricing. No insurance or appointment needed. 4.7 24
Ages 18-64
This may be right for you if
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You want to discuss your health-related issue(s) one-on-one with a licensed clinician
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You’re not experiencing a medical emergency
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You don’t need lab testing or imaging studies like X-rays
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You're not pregnant

What's included

General medical care visits include a live, personalized discussion with your clinician. Resulting treatment plans may include online prescriptions, over-the-counter treatment recommendations, and self-care strategies.

Your clinician won’t order lab testing, initiate or adjust mental health medications, or fill out Family & Medical Leave Act (FMLA) paperwork. They also won’t prescribe Schedule I-V controlled substances, HIV (PrEP), weight loss medications like GLP-1s, or any medications where continuous lab monitoring is needed.

• Your clinician can treat up to 2 chief health concerns per video visit

• You can message your clinician with follow-up questions for 14 days after you get your treatment plan

Commonly treated health issues

Some of these health issues can also be treated through message-only visits.
Explore all conditions >

MUSCULOSKELETAL

• Back pain
• Neck pain
• Plantar fasciitis (heel pain)
• Pulled muscles
• Sports injury
• Sprains
• Tendonitis

STOMACH (GI)

• Acid reflux (GERD)
• Constipation
• Diarrhea
• Digestive problem
• Heartburn
• Irritable bowel syndrome (IBS)
• Nausea
• Stomach flu (gastroenteritis)
• Upset stomach
• Vomiting

INFECTION

• Pink eye (conjunctivitis)
• Sinus infections (rhinosinusitis)
• UTI (women only)
• Yeast infection

RESPIRATORY

• Allergy symptoms
• Asthma symptoms
• Bronchitis or chest cold
• Cold and flu symptoms
• Congestion
• Cough
• Fever
• Runny nose
• Sore throat
• URIs

SKIN

• Cellulitis
• Dermatitis
• Fungal infections
• Inflammation
• Minor injuries
• Rash

SLEEP AND MORE

• Dental pain relief
• Insomnia*
• Jet lag*
• Prescription renewal requests
• Tension headaches
• Thrush
* In our healthcare marketplace, treatments can vary between clinics. If you’re looking for sleep support, choose SteadyMD as your online clinic.

Looking for something else?

Cough, cold, and flu treatment
Get help for common upper respiratory symptoms
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Rash and skin infections
Talk to a licensed clinician about your dermatological issues
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Urinary tract infection (UTI) treatment
Relief for painful bladder infections
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What you’ll need

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For prescription renewal requests, a photo or screenshot of your most recent prescription, or the name and phone number of a U.S. pharmacy where we can verify your prescription
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A photo ID, like a driver's license or passport, if we need additional identity verification
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5 to 10 minutes to answer questions about your symptoms and health history

How it works

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Choose an online clinic
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Fill out an intake form
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Connect with a clinician, no appointment needed
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Get a personalized treatment plan
You can message your clinician with follow-up questions for 14 days after you get your treatment plan.
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You should know
Based on your health information, your clinician may recommend that you see a healthcare provider in person. If that happens, you won’t be charged for your visit. Amazon Clinic doesn’t accept insurance at this time, and isn’t intended for beneficiaries of government payor programs, including Medicare and Medicaid.

Frequently asked questions

What types of acute symptoms can't be treated through Amazon Clinic?
Your clinician can't treat any symptoms that could indicate a medical emergency, including the following:
• Difficulty breathing/respiratory distress (wheezing, shortness of breath)
• Chest pain or other symptoms of heart attack or heart disease
• Dizziness or faintness
• Thoughts of hurting yourself or others
• Active psychosis (hallucinations or delusions)
• Severe abdominal pain
• Severe headache (worst headache of your life)
• Heart palpitations (fast or irregular heartbeats)
• Difficulty speaking or slurred speech
• Facial droop or numbness
• Difficulty moving or feeling arms or legs
• Allergic skin reactions (hives) accompanied by trouble breathing, swollen lips, or a swollen tongue
• Extensive bleeding
If you're experiencing any of these symptoms, don't use Amazon Clinic. You may need immediate medical attention. Please call 911 or go to the nearest emergency room as soon as possible. Please find the help you need.
What types of medical situations can't be addressed through Amazon Clinic?
At this time, you'll need to seek care from an in-person healthcare provider for the following types of medical situations:
• Pregnancy-related concerns
• Complications from recent surgery or hospitalization
• Eye symptoms like vision changes, pain or tenderness, or light sensitivity
• Abnormal GI bleeding (blood in stool)
• Middle ear infections
• Vertigo
• Urinary tract infections (UTIs) in males
• Open wounds from animal bites, puncture injuries, pressure injuries, or surgeries
• Diagnosis of sexually transmitted infection (STIs)
• Broken bones
• Mania, psychosis, or any mental health crisis
• Substance use detox
• Narcolepsy
• Sleep apnea
• Chronic fatigue
• HIV (PrEP)
• Prescription renewals of controlled substances
• Prescriptions for durable medical equipment (DME)
• Service animal registration
What types of prescriptions can't be renewed through Amazon Clinic?
Clinicians will evaluate each prescription renewal request on an individual basis to determine if it's medically appropriate. Prescription renewals aren't guaranteed, especially in the following cases:
• It's been longer than 2 weeks since you've taken a medication prescribed for daily use

• It's been longer than 12 months since you saw the healthcare provider who manages your chronic health condition

• It's been longer than 48 hours since you've taken your medication for depression or anxiety

• It's been less than 12 months since you last got your prescription renewed through Amazon Clinic

• You need a prior authorization from your insurance company
There may be a limit to the number of renewal requests a clinician can evaluate per video visit.
Can I get mental health treatment through a General medical care visit?
No. You can't see a mental health provider for behavioral therapy, psychiatry, counseling, coaching, clinical social work, or other mental health specialties through Amazon Clinic at this time.

If you've taken a medication for depression or anxiety within the past 2 weeks, you can request a prescription renewal, but your clinician won't adjust or initiate medication. Your clinician won't renew prescriptions for benzodiazepines, antipsychotics, mood stabilizers, or stimulant medications for attention deficit/hyperactivity disorder (ADHD).

If you're experiencing a mental health crisis, please see a doctor immediately or call 911. You can also call the National Suicide Prevention Lifeline 24/7 at 988. We hope you get the help you need.
What's the difference between a renewal and a refill?
When you run out of your medication, you refill it through a pharmacy. When you run out of refills, a licensed clinician has to renew your prescription.

You can request a remote prescription renewal through Amazon Clinic. This renewal may be for a 30-day supply of medication, or it may include refills. Your clinician can send your new prescription to a U.S. pharmacy of your choice where you can pick up your medication or have it delivered to you.
What happens if my clinician can't diagnose or treat my health issue?
If your clinician can’t diagnose or treat your health issue through Amazon Clinic, they may recommend that you see a primary care physician (PCP) or a specialist for in-person care. If that happens, you won't be charged for your visit.
What types of visit can I have?
Video visits are available in all 50 states and D.C. Message-only visits are available in 34 states. To see your visit options, first choose your state.
How does Amazon Clinic protect my health information?
Amazon Clinic protects your health information by strictly following the requirements of the Health Insurance Portability and Accountability Act (HIPAA). HIPAA governs what Amazon Clinic and your healthcare providers can do with your medical information, as well as your contact and payment information. Amazon Clinic doesn’t and will never sell your personal information. Learn more on our privacy page.
See all Amazon Clinic FAQ